How long is my Police Certificate valid for? There is no set period of time for which the Police Clearance Certificate is considered to be valid. The Police Clearance Certificate is only truly accurate on the date of issue. Local Police Clearance Certificate for the purpose of Immigration and Visa Waiver are valid for three (3) months from the date issued. Embassies, high commissions, consulates or other authorities will usually require you to produce a Police Clearance Certificate which has been issued less than six (6) months.
Can I pay online? You are required to pay online by either a credit or debit card once you have completed your application.
I have lost my Police Certificate or I need an additional copy, how do I get one? If you require another copy you will be required to submit a fresh application with supporting documentation and the full fee.
If I have a close relative who has a criminal record, will this be mentioned on my Police Certificate? No. Your Police Clearance Certificate will only contain information relating to you, the applicant.
Will I get a receipt for my Police Certificate? If you complete your application online you will receive on-screen confirmation that your payment has been successful, which you can print for your records and an email will be sent to the email address you entered.
Can I email or fax my application to you? No, you must complete your application online.
How will I know if there is a problem with my application? Our Customer Services Team will contact you by e-mail in the first instance. If we get no response, we will leave a telephone message if possible and/or send a follow up email to the email address given on the application form. Queries can usually be resolved quickly once we are able to contact you so it is important that you monitor your personal inbox, including spam mailboxes. Your application will not be processed until all queries have been satisfactorily resolved.