How long is my Police Certificate valid for? There is no set period of time for which the Police Clearance Certificate is considered to be valid. The Police Clearance Certificate is only truly accurate on the date of issue. Local Police Clearance Certificate for the purpose of Immigration and Visa Waiver are valid for three (3) months from the date issued. Embassies, high commissions, consulates or other authorities will usually require you to produce a Police Clearance Certificate which has been issued less than six (6) months.
Can I pay online? If you complete your application online you will have to pay online by either credit or debit card. Overseas applicants can either apply online or by post. For postal applications you can pay by bankers draft. Your payment must be in US Dollars and made payable to ‘CAYMAN ISLANDS GOVERNMENT.' No other payee details will be accepted. You can arrange for someone else to pay the fee for you if necessary.
I have lost my Police Certificate or I need an additional copy, how do I get one? If you require another copy you will be required to submit a fresh application with supporting documentation and the full fee.
If I have a close relative who has a criminal record, will this be mentioned on my Police Certificate? No. Your Police Clearance Certificate will only contain information relating to you, the applicant.
What is a banker’s draft? This may be known as a treasurer’s cheque or a cashier’s cheque. It is similar to a personal cheque except the money has already been debited from your account by your bank. Your bank may charge for issuing a banker’s draft. You must send the banker’s draft to us (it will look like a cheque). Do not send the receipt, we require the original cheque.
Can more than one paper application be sent in the same envelope with one form of payment for the total amount? Yes, providing all the documents are complete and the total payment covers every application made. Any missing items may delay the processing of all the applications.
Will I get a receipt for my Police Certificate? If you complete your application online you will receive on-screen confirmation that your payment has been successful, which you can print for your records and an email will be sent to the email address you entered. If you are completing a paper application and sending by post from abroad you will receive a receipt with your Police Clearance Certificate.
Can I email or fax my application to you? No, you must either complete your application online or send it to us by post.
Can you email my certificate to me? No. We do not send certificates electronically. All certificates are collected in person or sent by post (applicants abroad) to the address you have specified on your application form.
How will I know if there is a problem with my application? Our Customer Services Team will contact you by e-mail in the first instance. If we get no response, we will leave a telephone message if possible and/or send a follow up email to the email address given on the application form. Queries can usually be resolved quickly once we are able to contact you so it is important that you monitor your personal inbox, including spam mailboxes. Your application will not be processed until all queries have been satisfactorily resolved
Can I courier my application to you? Yes, you can courier paper applications to us from outside the Cayman Islands. Please use the following address: Royal Cayman Islands Police Service C/O Criminal Records Office 69A Elgin Avenue George Town Grand Cayman, Cayman Islands
I wish to submit multiple applications; our preferred method of delivery for our Police Clearance Certificates is international courier. We would like them all to be returned to the same address. Can we pay one courier for everyone or do we have to pay separately? Yes. If you are applying by post and you want your Police Clearance Certificate returned to the same address by international courier with other Police Clearance Certificates. You must specify which other application(s) you would like yours to be returned with. If you provide these details you will only have to one pre-paid courier fee to return the documents. Please note that you will have to enclose the courier pre-paid envelope in the envelope with the application forms. If you are applying online from abroad your Police Clearance Certificate will be returned via registered post to the address you provided. We are unable to send Police Clearances to address not listed on the online application form.