CRO - Police Clearance Certificate

Criminal Records Office

Cayman Islands Government

Police Clearance Certificate Online Application

Guidance Notes

FAQs

Enter Application

Please read the full guidance notes before starting your application

What you will need:

Digital copy of your passport information page.
Digital copy of valid work permit, residency or status stamp if not using a Cayman Islands passport.
Additional supporting documents in digital form if you are applying on behalf of someone else or if your name has changed.
A debit/credit card for payment. We accept the following card types: *CCV code AND expiry day within 14 years required.

Completing the form and payment

This application does not support Internet Explorer. Please use a different browser to complete your online application, such as Google Chrome, Firefox or Safari. You will also need to enable pop-ups to complete your online payment.

For your protection, once you start the application you will not be able to save it and return later on. If you leave the application idle for 15 minutes, the page will expire and you may be returned to the main page. If you click the 'Cancel Application' button at any stage all data entered will be lost.

When you pay for your certificate(s) online, your card information will be received by the payment processing gateway Service Provider. The Cayman Islands Government will not collect or retain any card information. You will be issued a receipt for any transaction, which you can view, print or save after your payment has been authorised. You will also receive a confirmation email attaching your receipt.

Processing and collection

After you submit your application, the confirmation page will indicate the time your certificate will be ready for collection. However, if there is an issue with your application and we have to contact you for further information, your application may be delayed.

All certificates must be collected at the Criminal Records Office in Windjammer Plaza, Walkers Road, George Town. We cannot send certificates requested online by email or post. At this time, applicants who are living overseas are not able to apply for a Police Clearance Certificate online unless they will be able to collect the certificate in person.

To collect your certificate, you must present the same passport used for this application as identification. If your certificate will be collected by a third party, you must provide a notarised letter giving that person permission to collect on your behalf. The third party must also bring your passport or notarised copies of all documents uploaded with your application for verification.

N.B. The Criminal records office is closed for the collection of Police Clearance Certificates until further notice however applications are still being accepted online via eservices.gov.ky and are being processed.